Terms of Service
Last updated 10 October 2026
These terms govern your use of the Shine OS website and app, operated by Shine Health (“we”, “us”). By using Shine OS you accept them. If you do not agree, please do not use the service.
What Shine OS is
Shine OS is a wellness tool built on the coaching framework of founder Lacey Rochelle. It scores 8 areas of your health through a short check-in, helps you build and track daily habits, and writes progress reports each time you check in.
Not medical advice — please read
Shine OS provides general wellness information only. It is not a medical device and does not diagnose, treat or prevent any condition. Scores, suggested habits and progress reports — including reports written by AI — are general guidance, may be incomplete or wrong, and are not a substitute for advice from a doctor or other qualified health professional.
Talk to your doctor before starting a new exercise, nutrition or supplement routine, or changing any medication, especially if you are pregnant or have a medical condition. Never ignore professional advice or delay seeking it because of something you read here.
In an emergency, call 000 (Australia) or your local emergency number. If you are struggling with your mental health, you can reach Lifeline on 13 11 14 in Australia, any time.
Your account
You sign in with Google or a link we email you. Shine OS is for adults: you must be 18 or over to create an account, and by signing in you confirm you are. If we learn an account belongs to someone under 18, we will close it and delete its information. Keep that account and your email secure; you are responsible for activity under your account. Please give accurate answers — your scores and reports are only as good as the information you enter.
Membership and payments
Paid plans are priced in Australian dollars, billed monthly through our payment provider, Stripe (which may offer the price converted into your local currency), and renew each month until you cancel. The price and what's included are shown before you pay, and you're only charged after you agree. You can cancel any time in Settings or by emailing us; your plan stays on until the end of the month you've paid for, and you won't be charged again. If a payment fails and can't be collected, your plan ends. Live chat and group Q&A sessions are coaching, not medical care. Live chat is for quick pointers and insight, not in-depth advice; for that, the Monthly and Weekly Expert plans include group Q&A sessions with an expert. Nothing in these terms limits your rights under the Australian Consumer Law or other consumer protection laws that apply to you.
Acceptable use
You may use Shine OS for your own personal wellness. You may not:
- access another person's account or data, or try to;
- probe, breach or disrupt the security or availability of the service, or get around any access control;
- scrape, copy or republish the service's content, questions or design as a competing product;
- share your personal session link or a session's meeting link, or record or repeat outside the session what other members say or show in a group Q&A;
- use the service unlawfully, or to harass, mislead or harm anyone.
The community
Members on any plan can post topics and replies in the Shine community and react to each other's posts. It's a place for encouragement and sharing what works for you. When you post:
- be kind and respectful; no bullying, harassment, hate, or shaming anyone's body, weight or progress;
- share experiences, not medical advice: don't tell others to start, stop or change a medication, diagnosis or treatment, and don't promote extreme diets or risky practices;
- don't share other people's personal details, or anything you'd regret others seeing;
- no advertising, selling, spam or links to unrelated products or services;
- the community is for adults only: don't post on behalf of, or share the account with, anyone under 18;
- photos: only ones you took or have the right to share; no nudity, no photos of other people without their permission, and nothing graphic or upsetting.
You're responsible for what you post, and you keep ownership of it; you allow us to show it to other members. Posts are other members' views, not advice from Shine Health. Moderators may hide or delete posts that break these rules, and we may suspend accounts that keep doing so. You can delete your own posts at any time, and report a post you think breaks the rules.
Your information
Your check-ins, habits and reports belong to you. You allow us to store and process them only to provide the service, as described in our Privacy Policy. You can ask us to delete them at any time.
Intellectual property
The Shine OS name, logo, design, text, questions, framework and code belong to Shine Health and its founder. Third-party names and trade marks belong to their owners; their use here implies no affiliation or endorsement. If you believe something here infringes your rights, write to [email protected] identifying the material and your rights in it, and we will review it promptly.
Availability and changes to the service
We work to keep Shine OS running, but we do not guarantee it will always be available or error-free, and we may change or discontinue features. If we close the service, we will give you reasonable notice and a chance to request a copy of your data.
Disclaimers and liability
To the fullest extent permitted by law, the service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose and accuracy.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential or punitive damages, or lost profits, arising from your use of the service or reliance on it. Where liability cannot be excluded, it is limited to the greater of the fees you paid us in the 12 months before the claim and AUD 100.
Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot lawfully be limited. If you are a consumer, you keep all rights that cannot be excluded under the law where you live, including the consumer guarantees under the Australian Consumer Law and, in the EU and UK, your statutory rights.
Ending your use
You can stop using Shine OS at any time and ask us to delete your account. We may suspend or close accounts that break these terms or put the service or other users at risk.
Changes and governing law
We may update these terms; the date above will change, and we will tell you about material changes in the app or by email. Continuing to use Shine OS after a change means you accept it. These terms are governed by the laws of the place where Shine Health is established, without affecting the mandatory consumer protections available to you where you live.